Corporate and Social Responsibility Policy

CSR is defined as the integration of business operations and values, whereby the interest of all stakeholders including investors, customers, employees, the community and the environment are reflected in the company’s policies and actions.


We are commited to:

  • Continuous improvement in our Corporate and Social Responsibility (CSR) strategy;
  • Encouraging our business partners to strive for matching performance;
  • Acting in a socially responsible way;
  • Continually improving our performance and meeting all relevant legislation;
  • Encouraging our staff to be mindful of the effect of their actions on any natural resource.

Purpose and Aims

  • The purpose of the policy is to make clear to all stakeholders what we mean by CSR and how we propose to work towards achieving it. The CSR policy applies throughout all of the Procurement Service and governs our approach to all our actives;

In implementing this policy we aim to:

  • Be responsible;
  • Be an exemplar of good practice.

Standards of Business Conduct

  • We recognise that good CSR embraces all aspects of sustainable development and the way we affect people through our business operations;
  • We shall operate in a way that safeguards against unfair business practices;
  • We believe that a responsible approach to developing relationships between companies and the communities they serve, global or local, is a vital part of delivering business success;
  • When carrying out our business, in consultation with our customers, we will determine the environmental, social and economic issues;
  • We will continually review our policies and business practices to encourage engagement with small and medium enterprises and to promote the development of the regional supply chain.

Corporate Governance

  • We will share and declare information on personal and corporate conflicts of interest and seek guidance from higher authority before acting;
  • We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards;
  • All the laws that regulate and apply will be complied with;
  • We endeavour to ensure that stakeholders have confidence in the decision-making and management processes of the Procurement Service, by the conduct and professionalism of all staff. We do this by continually training and developing our staff;
  • All groups and individuals with whom we have a business relationship will be treated in a fair, open and respectful manner;
  • Competition will be reasonable and based upon the quality, value and integrity of the products and services being supplied;
  • Feedback on performance will be actively sought, and we will continually review all activities to ensure best practice is observed at all times;
  • We will allow our customers and vendors to give feedback on our performance and ensure that all customer comments are analysed, responded to and where appropriate, acted upon.

Human Rights

  • We aim to support and respect the protection of internationally proclaimed human rights;
  • Vendors are actively encouraged to observe international human rights norms within their work.

Impact on Society

  • We will take steps to understand how we can most effectively support the needs of the local community and implement initiatives accordingly;
  • Our impact on the local and wider community will be understood and nurtured.

Ethics and Ethical Trading

  • We will ensure clear visibility through our supply chains, so we know where all our products are made;
  • We will ensure that vendors uphold the workplace standards and behaviours consistent with the Company’s requirements.

Vendors (Supplies)

  • Vendors will be worked with to help us achieve our policy aspirations in the delivery of our products and services;
  • We shall encourage vendors to adopt responsible business policies and practices for mutual benefit;
  • Vendors are regarded as partners and we will work with them to help us achieve our policy aspirations in the delivery of our products and services;
  • We are committed to ensuring that the welfare of workers and labour conditions within our supply chain meet or exceed recognised standards;
  • Where necessary, we will exert procurement pressure to ensure that all of our vendors behave in a socially responsible way. This includes environmentally-friendly products and making sure that workers are treated properly;
  • We will continue to work with vendors to;
    • Promote more environmentally friendly products and promote these to our customers;
    • Reduce the amount of packaging and transit where possible;
    • Implement schemes to take-back, recover, re-use and recycle products at the end of their use/life.